Case Study: Pregnancy & newborn care Hertfordshire 

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I was four months pregnant with twins when I first met Kelly. At the time, my husband and I had a two-year-old daughter and were eager to find extra support for our growing family ahead of the twins’ arrival.

When our first daughter was born, I had felt overwhelmed, anxious, lonely and isolated. I knew that this time, I wanted things to be different. I was looking for someone to support me—someone who would help me stay relaxed and well so I could be the best mum possible to my babies. I wanted a compassionate, non-judgmental presence who would understand my concerns and anxieties, guide me through the challenges of feeding—especially after finding breastfeeding emotionally difficult the first time—and simply ensure I was okay, too. More than anything, I wanted the space and support to really enjoy motherhood this time around. Kelly turned out to be exactly that person.

 

Our twins arrived early, at 33 weeks and spent three weeks in the NICU being tube fed. During that difficult period, Kelly stayed in close contact—checking in regularly, helping me establish a pumping schedule and sharing techniques to help me relax. One particularly tough evening, she came to sit with me at home when my anxiety about bringing the twins home hit hard. She listened, comforted me and reassured me that I was not alone.

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Once we brought the babies home, Kelly joined us soon after. She worked side-by-side with my husband and I —feeding, sterilising, winding, changing, playing and settling whilst making sure our older daughter still had all the time and attention she needed. Kelly always made sure I was eating, staying hydrated and resting whenever possible.

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Her support with breastfeeding was especially invaluable. With her encouragement and knowledge, I was able to exclusively breastfeed both twins—an experience that gave me a deep sense of connection and pride, and one I would not have achieved on my own.

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In those early days, just knowing Kelly was coming brought a huge sense of relief. Even after sleepless nights, I could get through the early mornings because I knew help was on the way and I’d find myself counting down the hours.

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I believe so strongly that mothers deserve meaningful support after having a baby. Reaching out for help this time changed everything. My experience of early motherhood was transformed. Today, I’m a more confident, relaxed and happy mum to three beautiful children—and I have Kelly to thank for being such a vital part of that journey.